Amazon Payment Services

The Ask - A Self-Serve Experience

Amazon Payment Services approached us with the challenge of making their payment integration documentation more accessible, user-friendly, and efficient for developers. They sought a self-serve experience that would allow users to independently navigate the platform and implement solutions without friction.

Our objectives were clear:

• Redesign the Amazon Payment Services documentation site to enhance ease of use.
• Analyse the existing platform to identify pain points and obstacles in the user journey.
• Implement improvements in navigation, content structure, and visual design, ensuring the platform's responsiveness across various devices.

The outcome - Payments integration made easy

Our team conducted a thorough analysis of user feedback, leading to the development of detailed personas and user journeys. This was instrumental in guiding the redesign process and establishing core experience principles.

The key outcomes included:

• Refined information architecture to simplify navigation and improve content accessibility.
• Collaboration with Amazon Payment Services through client workshops, aligning project goals and gathering critical insights for the redesign.
• Creation of wireframes to define the site’s structure and flow, followed by a visually appealing and intuitive UI design.
• Development of a comprehensive playbook, documenting design decisions, guidelines, and processes to ensure consistency and scalability.

This redesign empowered Amazon Payment Services to provide a more streamlined, responsive, and self-serve platform for their users.